GreatCall is a connected health technology company based in San Diego, California. GreatCall offers health and safety products and services for older adults, including mobile devices, cellular service, mobile apps and a wearable device. GreatCall provides nationwide cellular service as a mobile virtual network operator (MVNO) through the Verizon Wireless network.
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History
GreatCall was founded in 2005 by Arlene Harris to provide aging adults with simple cell phones. In the same year, the company launched the original Jitterbug flip phone. In 2009, GreatCall launched Live Nurse (now Urgent Care). In partnership with FONEMED, Urgent Care provides customers with access to registered nurses 24 hours a day.
In 2011, GreatCall added another app to its list of services called MedCoach, which provides daily medication management. That same year, GreatCall introduced the 5Star Urgent Response (now known as GreatCall Splash), a mobile Personal Emergency Response System device, along with 5Star Medical Alert System, which uses GPS technology and advanced location analysis to connect users with emergency certified 5Star Agents.
Also in 2011, John Walsh became the official spokesperson for GreatCall. In 2012, GreatCall released its first smartphone, the Jitterbug Touch, a keyboarded Android phone with a simplified user interface.
In 2014, GreatCall added another app called Link to its suite of safety applications. In November 2015, GreatCall acquired Lively Inc.
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Products
Lively Mobile urgent response device
Lively Mobile is an easy-to-use mobile urgent response device, that uses GPS and location analysis to connect users with trained 5Star Medical Alert Agents. It is a waterproof device that clips onto a keychain or purse.
Lively Wearable
Lively is a wearable device that connects activity tracking with mobile safety services. The device can be worn with either the wristband or around the neck with the lanyard and pairs with a smartphone via Bluetooth. It also features a one-touch button to connect to 5Star service in emergency situations.
Jitterbug Flip
The Jitterbug Flip phone brings connectivity and GreatCall's health and safety features to older adults, in a sleek new format. The Jitterbug Flip has an easy-to-use interface with bigger buttons and a larger bright screen. Jitterbug Flip offers GreatCall's health and safety features to users including one-touch access to personalized help with a dedicated urgent response button.
Jitterbug Smart
The Jitterbug Smart phone brings a new level of connectivity for older adults through simplicity and larger, brighter screens. The phone is easy to use, with faster data speeds and easy access to Internet, text and email. The new Jitterbug Smart gives customers access to built-in health and safety features, including 5Star urgent response service.
Mobile Applications
5Star
GreatCall's 5Star Medical Alert app provides users one button access to National Academies of Emergency Dispatch certified 5Star agents trained in CPR and other emergency procedures.
Link
The Link app connects those who use GreatCall's 5Star Medical Alert with their family caregivers. It is designed to keep family caregivers informed and up-to-date regarding the health and safety of the user. The app provides alerts to caregivers when 5Star subscribers hit the button for help, shows the device's current power level, and shares a record of all calls made by the device carrier, as well as the status of each interaction that took place with one of 5Star agents. Additionally, the Link app utilizes GPS technology to pull location information and provides caregivers with on-demand updates to confirm that the carrier's daily routines are normal and appointments are kept. Link is available on Android and iOS.
Urgent Care
The Urgent Care app provides users with access to registered nurses and medical professionals who can assess and diagnose the user's medical situation. The app contains a symptom checker, access to a medical dictionary, and bilingual services. The Interactive Symptom Checker tool allows individuals to identify symptoms and possible causes, to determine when to self-treat and when to contact a medical professional.
MedCoach
The MedCoach app is a medication management application. The app's features include a list of current medications, pill reminder messages, access to one's pharmacy's website for order refills, and 24/7 email access to the company's HIPAA-compliant personal assistance services.
Awards and Recognitions
- In 2006, the Jitterbug cell phone was recognized in New York Times tech journalist David Pogue's Top 10 Brilliant Ideas and Reader's Digest 100 Best Products.
- In 2007, GreatCall won the wireless industry's Andrew Seybold Choice Award for "Best New Wireless Company" at CTIA, the Cellular Telecommunications and Internet Associations design award, and was recognized as a finalist for CES's Last Gadget Standing Competition.
- In 2008, the company received the Stevie Award for "Best Overall Company" , the American Society on Aging's Award for "Best Small Business" .
- In 2009, TripleTree selected GreatCall as the winner for "Best Consumer Experience" and GreatCall's LiveNurse(TM) application (now Urgent Care) received the CTIA Hot for the Holiday's "Hottest Mobile Consumer Application" award.
- In 2010, GreatCall's LiveNurse(TM) application (now Urgent Care) received the CTIA Hot for the Holiday's "Hottest Mobile Consumer Application" award.
- In 2014, GreatCall's Link app won the Today's Caregiver's "Caregiver Friendly Award" .
- In 2016, the Lively Wearable was recognized in The Wall Street Journal's "BEST OF CES 2016: The Wondrous and Wacky Year Ahead in Gadgets"
- In 2016, the Jitterbug Flip was featured in the Wall Street Journal article on simple phones and was the editor's phone of the lot
- In 2016, the Jitterbug Flip cellphone was recognized in PCMag as Editor's Choice for simple cell phones
- In 2016, CEO David Inns won EY's Entrepreneur Of The Year for Tech Services in the San Diego Region
Source of the article : Wikipedia
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